Help

Ordering

Shopping Links
How to Order Online
How to Contact Customer Service
Ordering by Phone, Fax or Mail
Information for Customers Outside the United States

Shipping & Returns

Shipping Rates
Taxes and Customs
Our Return Policy
Return Address

Shopping Links

Store	Click here to login and/or create a new account
Account	Displays your personal, billing and shipping information
Search	Search our online catalog by author, book title, or relevant keywords
Products	View our entire product line. You can view product images and descriptions by selecting the Code Number
Basket	View all items and total cost [minus shipping and handling charges] in your shopping cart
Checkout	Click here to proceed to checkout and complete your order

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How to Order Online

1) Click Store and login or create a new account. Creating an account will allow you to shop with Queenship now and on future visits. Our website is on secure servers to insure that your personal information remains your personal information.

2) After logging in, you may browse our online catalog featuring a wide selection of books and related products. You can click Search if you would like to look for something specific.

3) To buy a book, click either the Add to Cart or the Buy Now button located under each product.

Add to Cart Adds the item to your cart and lets you continue shopping
Buy Now Adds the item to your cart and takes you directly to the Checkout page

4) When you are finished shopping click the Checkout button on the top of the page. You will be guided through several screens to complete your order.

(1) The first screen shows your product(s) in the basket, along with your shipping and billing information. Review and correct all information prior to continuing. Click Continue when finished.
(2) The next screen allows you to select your shipping options and credit card type. Click Continue when finished.
(3) Fill in the credit card information making sure that all the information is correct. This will complete the ordering process. Click Continue when finished.
(4) That’s it! If you have any questions or comments please contact our sales department at 1.800.647.9882.

If this information does not help you, you can simply download our online form, print it out, and fill in the information yourself, sending it to the address on the page. Thank you.

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How to Contact Customer Service

Please call 1.800.647.9882 for any questions or comments regarding your order.

Ordering by Phone, Fax or Email

Please call 1.800.647.9882 for orders or inquiries.

Information for Customers Outside the United States

Candadian Orders
Please add an additional 50% to the Postage and Handling chart.

All other Foreign Orders
Please call Customer Service for a quotation on air or surface Shipping and Handling rates.

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Shipping Rates

Express service is 1 - 3 days. Standard shipping rates apply, see below. Orders under $50, please add $7.00 to standard rates.

Postage and Handling
Value of Order Add
Under $5.00 $4.95
$5.00 - 9.99 $5.65
$10.00 - 19.99 $6.45
$20.00 - 29.99 $6.95
$30.00 - 49.99 $7.50
$50.00 - 99.99 $8.75
Over $100.00 9% of order

Taxes and Customs

California residents add CA State Sales Tax 8.75%

Our Return Policy

As always, we back everything we sell with a 100% satisfaction guarantee. If for any reason you are not satisfied, please call Customer Service within 30 days of original purchase date, for a return authorization number. Once return authorization number has been issued, returns are to be shipped via Media Mail.

Return Address

Queenship Returns
P.O. Box 70
Mulvane, KS 67110

PLEASE DO NOT SEND RETURNS TO CALIFORNIA.

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